Policy - Shipping & Returns

UPDATED JAN. 01. 2026


SHIPPING & ORDER PROCESSING

Orders are processed within 48 business hours unless otherwise noted. Processing time does not include carrier transit time.

Shipping timeframes selected at checkout reflect time in transit after the order has been processed and released to the carrier. Seasonal delays, promotional events, high-volume periods, or preorders will be noted on the product page or via sitewide notification.

ALL SALES FINAL POLICY (FOOD PRODUCTS)

Due to the perishable and consumable nature of our products, all sales are final.

We do not accept returns or exchanges on any food products once shipped. This policy is in place to ensure product safety, quality control, and compliance with food safety regulations.

DELIVERY GUARANTEE (OPTIONAL COVERAGE)

At checkout, customers may elect to purchase our optional Delivery Guarantee.

When Delivery Guarantee is selected, orders may be eligible for refund or replacement in the event of verified:

• Carrier-damaged packages
• Confirmed lost shipments by the carrier

To qualify:

• Damage must be reported within 2 calendar days of delivery confirmation
• Customers must provide:

  • Order number

  • Clear photos of the damaged product(s)

  • Photos of the outer shipping box

  • Photos of packing materials

Failure to provide required documentation voids eligibility.

Orders placed without Delivery Guarantee are not eligible for refund or replacement for carrier-related damage, loss, or theft.

LOST OR STOLEN PACKAGES

Once a shipment is marked "Delivered" by the carrier, responsibility transfers to the recipient.

Nuts ’N More is not responsible for packages lost or stolen after confirmed delivery.

Customers must file any claims directly with the shipping carrier (USPS, UPS, FedEx, etc.). The carriers will require the recipient to initiate the investigation.

If Delivery Guarantee was purchased, notification must be made within 5 calendar days of delivery confirmation.

ORDERS OVER $100

Orders over $100 are not eligible for refunds except in cases of verified product defect or confirmed carrier damage when Delivery Guarantee was purchased.

CHARGEBACKS & PAYMENT DISPUTES

Customers agree to contact Nuts ’N More prior to initiating any chargeback or payment dispute.

Initiating a chargeback without first providing an opportunity to resolve the issue may result in:

• Permanent account restriction
• Denial of future orders
• Submission of documentation to the payment processor

Fraudulent chargebacks will be contested to the fullest extent permitted by law.

FRAUD, ABUSE & CLAIM LIMITATIONS

Nuts ’N More reserves the right to deny refunds, replacements, or claims if there is evidence of:

• Excessive claims history
• Repeated delivery disputes
• Reselling activity
• Abuse of promotional codes
• Fraudulent conduct

We reserve sole discretion in determining claim eligibility.

BLACK FRIDAY / HOLIDAY POLICY

During promotional periods including Black Friday and holiday sales:

ALL SALES ARE FINAL.

No refunds will be issued.

The only exception is verified carrier damage or loss when Delivery Guarantee was purchased and documentation requirements are met.

Holiday processing times may extend up to 5 business days.

BULK WHOLESALE ORDERS

Bulk and wholesale orders (including 36-case packs) are final sale and not eligible for return, refund, or exchange once shipped.

Due to food safety regulations and the perishable nature of food products, we cannot accept returns on bulk food items.

CUSTOMER SERVICE

We take pride in the quality and safety of our products.

For assistance, contact:
questions@nuts-n-more.com

We value our customers and are committed to fair, consistent enforcement of our policies.